St Vincent Electricity Services Limited (hereinafter referred to as VINLEC) recognizes its obligation to assure the security and confidentiality of the information that you provide to us. We express our commitment to protect your information under the principles and guidelines described in this policy. We will continue to secure the confidentiality of your information, through this policy, even in the event that you cease to be our customer.
This policy briefly describes how we collect, hold, use and whenever necessary, disclose your personal data. VINLEC reserves the right to update this policy from time to time and will post the revision(s) on our website.
VINLEC has adopted this policy to comply with its obligations under the laws in our jurisdiction
Personal data is any information that allows identification of you the individual. The types of personal data that VINLEC will collect may include details such as; your name, address, telephone number, email address and electricity account number.
VINLEC will collect personal data from you through telephone contact by personnel in its Customer Services Department, email and hard copy correspondence.
VINLEC will use your personal data where it is necessary and relevant to VINLEC’s dealings with you such as invoicing and other customer-related services.
You may use your username and password to correct, amend or update your personal data at any time.
VINLEC will not collect personally identifiable data about you unless you provide it to VINLEC voluntarily and knowingly. This may be done through:
Voluntary provision of personal data by you directly to VINLEC through our Customer Services Department;
Express consent or acknowledgment contained within a written, verbal or electronic application process;
Consent solicited by VINLEC (or our authorized agent) for a specified purpose
Use of the Website
When you visit the VINLEC website, VINLEC may track specific session details such as duration, frequency, pages visited, content viewed and/or downloaded. This information is useful to VINLEC to help us improve the services we offer to our customers.
Certain VINLEC employees may be provided with information about a web site visitor to serve that visitor's needs and provide the visitor with information regarding specific products, for example, provision of bills electronically.
VINLEC's employees are mandated to adhere to strict standards of operation in handling confidential information, including the personal data of its customers.
VINLEC does not use your personal data for direct marketing unless you have consented to receive such information from VINLEC.
Use of "cookies"
Security of your personal data
VINLEC has in place appropriate technical and organizational security measures, according to technological industry standards, to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration or unauthorized disclosure of or access to, or other damage to your personal data.
Please be aware that communication sent over the internet, such as email/ webmail, are not secure unless they have been encrypted. Your communication may be routed through a number of countries before being delivered as this is the nature of the World Wide Web. VINLEC cannot accept liability that communication may be obtained by an unauthorized person. The padlock at the start of the web address (URL) in the web address bar indicates that a user is on a secured site. Additionally, the web page address displayed will begin with “https”, not “http”. In some areas of our website, we require a user ID and password for you to access certain information. VINLEC will not disclose such passwords to third parties. However, you are responsible for maintaining the privacy and security of your password.
Complaints about VINLEC's use of your personal data
If you have a complaint concerning our use of your personal data, please direct the complaint to the Customer Services Department. We will endeavor to address the complaint in a timely manner and will make every effort within reason, to have it resolved to the satisfaction of the customer.