Understanding Your Electricity BillLearning to read your electricity bill is essential to understanding how your monthly charges are calculated. Your electricity bill is a multi-purpose document that provides details on your energy consumption pattern. It also helps you to track changes in specific areas such as the fuel surcharge, allowing you to see how this factor affects your charges.
The electricity bill also provides you with general information about your contract for service.
Let's take a closer look at some of its features:
On the top left hand corner, you will notice Previous Balance - This information shows the amount on your previous bill.
Payments- This amount represents payments made following your last bill and before processing this current bill
Balance brought forward- Represents any outstanding amounts or credits from the previous bill. If your bill is paid after the next bill is prepared, the previous balance will re-appear on the bill. Customers should not be too concerned if they see a balance brought forward from the previous month if this amount has already been paid. The arrears that appear on your electricity bill is not an error, it appears on your bill because your account was updated after the payment due date on your electricity bill.
Billing Cycle- Customer areas are divided into sizes (cycles) suited for daily billing operation. The first 2-digit number denotes the billing cycle area and the second 2-digit number denotes the meter reading route.
No. of Days- This figure represents the number of days for which you have been billed.
Customer Number/Location Number- This is your unique account number, you MUST quote this number when making enquiries/payments.
Billing Date- This shows the date on which your bill was processed. The Due Date is the date when all current charges should be paid.
- Represents the sum of the energy charge and fuel surcharge for the current billing period.
Total Amount Due- This is the total of all charges (arrears and current) appearing on the bill.
Units used- Represents the number of units of electricity that have been consumed during the billing period.
Energy Charge- This is the consumption multiplied by the basic energy tariff set in 1989. Tariff rates are shown at the back of the bill. Energy Charge for Domestic Customers is 50 cents per unit (or Kilowatt-hour)
VAT- This is applicable to Domestic customers who consume over 200 kwh. All Commercial and Industrial Customers pay VAT on their Electricity Bills.
Fuel Surcharge Rate- Represents the cost of fuel used to generate one unit of electricity. This rate changes monthly. The fuel surcharge is the fuel surcharge rate multiplied by the units you consume.
If you have not received an electricity bill, you must visit our Inquiries section for details on your account. However, we ask that you provide an old bill or the account number to help to simplify the process.